The Amino Company Privacy Policy

Last Updated: August 19, 2020

This Privacy Policy describes how The Amino Company, Inc. and its subsidiaries and affiliates (“The Amino Company,” “we,” “us,” and/or “our”) handle personal data we collect online (through our websites) and offline (through customer support channels, our retail locations, and in-person promotional activities). We call all of these the “Services”. This Privacy Policy explains the types of personal data we collect and process, how we may use and share the data, and the choices that are available to you with respect to our handling of your personal data.

INFORMATION WE COLLECT

Information We Collect Directly from You

We collect the information you provide directly to us, such as when you open an account, place an order, ask to receive emails, contact customer service, or interact with us on social media. The types of personal data we may collect directly from you include:

• Contact information, such as your name, email address, mailing address, and phone number;
• Account information, such as your username and password;
• Billing information, such as credit card details and billing address;
• Optional information you may choose to provide, such as your social handles, age range, gender; and
• Any other information you choose to provide, such as product reviews, responses to surveys or quizzes or to receive customer support.

Information About Your Use of Our Services

We collect information about your use of the Services, such as the products you buy or express interest in.

Information We Collect from Other Sources

We may collect information about you from other sources, including:

• Other users, such as through our refer-a-friend program or e-gift card offerings. If you choose to participate in our refer-a-friend program or purchase an e-gift card for someone else, we will collect information about your friend (such as a name and email address) in order to invite your friend to shop with us or send them their e-gift card.
• Third-party social media services. When you access the Services through a social network, we collect information about you from the social network in accordance with your settings on the social network. If you interact with us on social media, we will collect information about those interactions. The information we may collect includes your name and email address.
• Other unaffiliated third parties, including advertising networks, media monitoring companies, and publicly available sources.

Information We Collect by Automated Means

When you visit our sites, interact with our communications, or visit our stores, we collect certain information automatically. To collect this information, we may use cookies, web beacons, and similar technologies. A “cookie” is a text file that websites send to a visitor‘s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as a pixel tag or clear GIF, is used to transmit information back to a web server. We may also collect information about your online activities over time and across third-party websites. The information we collect automatically may include:

• URLs that refer visitors to our websites;
• Search terms used to reach our websites;
• Details about the emails we send, such as opens, clicks, and unsubscribes;
• Details about the devices that are used to access our websites (such as IP address, browser information, device information, and operating system information);
• Details about your interaction with our websites (such as the date, time, length of stay, and specific pages accessed during your visits to our websites, referral activity, and which emails you may have opened);
• Information about activity in our stores, such as through closed circuit TVs for security monitoring or geofencing to identify traffic in our stores; and
• Usage information (such as the number and frequency of visitors to our websites).

We may associate this information with your Amino Company account if you have one, the device you use to connect to our Services, or email or social media accounts that you use to engage with The Amino Company.

Text Marketing and notifications:

By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in mobile applications. They may use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, device ID, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by The Amino Company and others to, among other things, analyze and track data, determine the popularity of content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for interest-based advertising purposes, please visit www.aboutads.info/choices. European users may opt out of receiving targeted advertising through the European Interactive Digital Advertising Alliance.

We may also work with third parties to serve ads to you as part of a customized campaign on third-party platforms (such as Facebook or Google). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

How We Use Your Information

We may use the information we collect to deliver the products and Services you request, to maintain and customize your account and our interactions with you (such as on our digital properties), and to provide, maintain, and improve our Services. We also use the information we collect to:

• Create and manage your online accounts and profiles;
• Communicate with you about our Services, including to tell you about products and services that may be of interest to you;
• Complete the transactions you request, perform our contractual obligations, and use as otherwise anticipated within the context of our ongoing business relationship;
• Respond to your requests, inquiries, comments, and suggestions;
• Facilitate your engagement with the Services, including to enable you to post comments and reviews, to engage with other customers, and to post on social media;
• Offer contests, sweepstakes, loyalty programs, or other promotions;
• Personalize your online experience and the advertisements you see when you use the Services or third-party platforms based on your preferences, interests, purchasing history, and browsing behavior;
• Monitor, audit and analyze trends, usage, and activities in connection with our Services;
• Carry out short-term activities and other internal uses related to the products or services you purchase from us or your ongoing relationship with us;
• Conduct internal research and development;
• Detect, investigate, and respond to security incidents and protect against illegal or objectionable activities, including the unauthorized use of the Services, and protect the rights and property of The Amino Company and others;
• Debug, identify and repair errors that impair existing intended functionality of our Services;
• Comply with our legal obligations, including those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions; and
• Conduct or administer surveys and other market research.

Who May Have Access to Your Information

Within The Amino Company: We may disclose certain specifics of your personal information to Amino Company affiliates and personnel who need to know the information for the purposes described above, including personnel in the customer service and information technology departments.

Third-Party Service Providers: We may use third party service providers acting on The Amino Company’s behalf to perform some of the services described above. For example, we share certain information with service providers who assist with the processing of credit cards and payments, hosting, managing and services our data, distributing emails, conducting research and analytics, advertising, analytics, or administering certain services and features. We also may share information about you with our professional advisors, including accountants, auditors, lawyers, insurers, and bankers, if needed. These service providers may change over time, but we will always use trusted service providers who we require to take appropriate security measures to protect your personal information in line with our policies. We only permit them to process your personal information for specified purposes and, as appropriate, in accordance with our instructions and the provisions of this Policy and applicable law.

Other Third Parties: In certain limited circumstances, we share and/or are obligated to share your personal information with other third parties, including (a) to comply with our obligations, to protect the rights and property of The Amino Company, our customers and the public, to cooperate with law enforcement investigations, and to detect and respond to suspected illegal activity and threats to the health or safety of any person or of our systems or services; (b) in connection with, or during negotiations of, any merger, joint venture, sale of company assets, financing, or acquisition of all or a portion of our business, assets or stock by another company (including in connection with any bankruptcy or similar proceedings); and/or (c) with your consent and at your direction.

When you provide a product review or post other user content, that content may be publicly posted. Other users may be able to see your name or other information about you that you post. In certain instances, we may also share aggregated or de-identified information that cannot reasonably be used by those third parties to identify you.

Your Rights and Choices

Managing or Deactivating Your Amino Company Account

You may review, update, or modify your account information, including profile, contact, payment, and shipping information, at any time by calling us at 833-264-6620. You may also deactivate your Amino Company account by emailing info@aminoco.com.

Opting Out of Email Marketing

You may unsubscribe from our promotional emails at any time by following the instructions included in those emails. If you opt out of receiving such communications, note that we may continue to send you non-promotional emails (such as order confirmation emails or emails about changes to our legal terms).

Restricting Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.

Web Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your browser. You can deactivate these messages at any time by changing the notification settings on your browser.

Children

Our Services are not designed for children. If you have reason to believe that a child has provided personal data to us, please contact us.

Data Transfers and Privacy Shield

The Amino Company is headquartered in the United States, and we have operations and entities in the United States and other countries. As such, we may transfer your personal data to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.

When we transfer personal data from the European Union, the United Kingdom or Switzerland to the United States, we comply with the EU-U.S. Privacy Shield Framework and the Swiss - U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union and Switzerland to the United States, respectively (collectively, the “Privacy Shield Principles”). The Amino Company has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, we are committed to resolving complaints about our processing of your personal data. EU, UK, and Swiss individuals with inquiries or complaints regarding our compliance with the Privacy Shield program should first contact us. We have further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim for more information or to file a complaint. The services of JAMS are provided at no cost to you.

Under certain conditions, you may be able to invoke binding arbitration to resolve your complaint. The Amino Company is subject to the investigatory and enforcement powers of the Federal Trade Commission.

If we share personal data transferred to the U.S. under the Privacy Shield with a third-party service provider that processes such data on our behalf, then we will be liable for that third party’s processing in violation of the Privacy Shield Principles, unless we can prove that we are not responsible for the event giving rise to the damage.

European Residents

If you are a European Resident, defined for the purposes of this Privacy Policy to include residents of the European Economic Area, United Kingdom, and Switzerland, you have certain rights and protections under the law regarding the processing of your personal data.

Legal Basis for Processing

If you are a European Resident, we process your personal data when:

• We need to use your personal data to perform our responsibilities under our contract with you (e.g., processing payments for and providing the Amino Company products you have ordered).
• We have a legitimate interest in processing your personal data. For example, we may process your personal data for performance marketing activities, to conduct data analytics and to provide, secure, and improve our Services.
• We need to do so to comply with a legal obligation to which we are subject.
• We need to do so to protect your vital interests or those of others.
• We have your consent to do so, which you may withdraw at any time.

Data Subject Requests

If you are a European Resident, you have the right to access personal data we hold about you and to ask that your personal data be corrected, updated, or erased. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may contact us as indicated below. If you have an Amino Company account, you may also review, update, and delete certain personal data by logging into your account.

Questions or Complaints

If you are a European Resident and have a concern about how we process personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you live. For contact details of your relevant local Data Protection Authority, please see http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm or, if you are a resident of Switzerland, https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/.

California Privacy Rights

California law permits residents of California to request notice of how their information is shared with third parties for direct marketing purposes or to opt out of such sharing. If you are a California resident and would like a copy of this notice or to opt out, please email us at info@aminoco.com.

Additionally, if you are a California resident, the California Consumer Privacy Act (“CCPA”) requires us to disclose the following information with respect to our collection, use, and disclosure of personal data.

• Categories of Personal Data Collected: In the preceding 12 months, we have collected the following categories of personal data: identifiers; commercial information; demographic information (note that some demographic information may be considered characteristics of protected classifications under state or federal law); internet or electronic network activity; geolocation data; audio, electronic, visual, thermal, olfactory, or similar information; inferences; and other categories of personal data that relates to or is reasonably capable of being associated with you. For examples of the precise data points we collect, please see “Information We Collect” above.
• Business or Commercial Purpose for Collecting and Using Data: We collect each category of personal data listed above for the business or commercial purposes described in the “How We Use Your Information” section above.
• Categories of Sources of Personal Data: We collect each category of personal data listed above from you and the third-party sources described in the “Information we collect from other sources” section above.
• Categories of Personal Data Disclosed: In the preceding 12 months, we have disclosed the following categories of personal data for business or commercial purposes: identifiers; commercial information; demographic information (note that some demographic information may be considered characteristics of protected classifications under state or federal law); internet and electronic network activity; geolocation data; audio, electronic, visual, thermal, olfactory or similar information; inferences; and other categories of personal data that relates to or is reasonably capable of being associated with you.
• Categories of Third Parties with Whom We Share Personal Data: We may share each category of personal data listed above with the third parties as described in the “How We Share Your Information” section above.

Your Consumer Rights

California consumers have the right to request access to their personal data, additional details about our information practices and deletion of their personal data (subject to certain exceptions). California consumers also have the right to opt out of sales of personal data, if applicable. We describe how California consumers can exercise their rights under the CCPA below. Please note that you may designate an authorized agent to exercise these rights on your behalf by providing a notarized power of attorney evidencing that you have empowered the authorized agent to exercise your CCPA rights on your behalf. We will not discriminate against you if you choose to exercise your rights under the CCPA.

Right to Know: You may request access to the specific pieces of personal information we have collected about you in the last 12 months. You may also request additional details about our information practices, including the categories of personal information we have collected, the sources of collection, the purpose for collecting information, the categories of information we share, and the categories of third parties with whom we share information. You may make an access request by calling 1-833-264-6620. We will verify your request by contacting you after receiving your request to verify your identity.

Deletion: You may request that we delete the personal data we have collected about you (subject to certain exceptions). Please note that we may retain certain information as required or permitted by applicable law. You may make these requests by emailing info@aminoco.com. We will verify your request by contacting you after receiving your request to verify your identity. If you request to delete your personal data, some of our products and services may no longer be available to you.

No Sale of Personal Data

The Amino Company does not and will not sell personal data as the term “sell” is defined by the CCPA.

Links to Other Websites and Third-Party Content

We may provide links to third-party websites, services, plug-ins, and applications, such as Facebook and Google, that are not operated or controlled by The Amino Company. This Privacy Policy does not apply to such third-party services, and we cannot take responsibility for the content, privacy policies, or practices of third-party services. We encourage you to review the privacy policies of any third-party services before providing any information to or through them.

The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" or "Share" button or the Twitter “Tweet” button) which let you share actions you take on our Services with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Data Retention

Our retention periods for personal data are based on business needs and legal requirements. We retain personal data for as long as is necessary for the processing purpose(s) for which the data was collected, and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired. When we no longer need to use your personal data, it is removed from our systems and records or anonymized so that you can no longer be identified from it.

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time. If we do so, we will post the updated policy on our sites and will indicate when the Privacy Policy was last revised. If we make any material changes, we will provide you with additional notice. You should periodically review our current Privacy Policy to stay informed of our personal data practices.

Contacting The Amino Company

The Amino Company, LLC.  16192 Coastal Hwy., Lewes, DE 19958

info@aminoco.com  |  833-264-6620

CONTACT DETAILS: Contact customer service for any reason at +1-833-264-6620. Customer service hours are as follows: Monday – Friday at 8 am to 5 pm PST. Customer service will be closed on all major holidays.

ATTENTION: This is a binding agreement between You, the person or entity agreeing to the terms contained in this document (I, You, Your, or Customer), and THE AMINO COMPANY LLC, the makers of Amino Company products and the owner and administrator of this Website and all content and functionality contained herein (Our, Us, or Company) (collectively, the Parties or We). These terms and conditions, as well as any additional terms, conditions, and covenants referenced in or made available by hyperlink in this document (collectively, these Terms, Terms of Use or this Agreement), govern Your use of and access to this Website and any and all of its sub-pages (collectively, the Website).

This (“Site”) is the property of The Amino Company, LLC (“Us” or “We” or “Our” or “Company”). Please read these terms and conditions (“Terms”) carefully before using this Site on any computer, mobile phone, tablet, console, or other device (“Device”). By accessing and using this Site, you unconditionally agree to be bound by these Terms and all policies therein. If you do not agree to these Terms, do not access or use the Site. All users agree to be bound by any and all revisions and should periodically revisit this page to review the then current Terms. Individuals must be 18 years of age or older to use this Site and you warrant that you are 18 years of age or older.

ACCEPTANCE OF TERMS OF USE: By using, visiting, or browsing the Website, as well as placing an order with The Amino Company LLC through the Website or customer service center, You accept, without limitation or qualification, these Terms of Use and agree, without limitation, to the terms of Our Privacy Statement. If You do not agree to be bound by these Terms of Use and Privacy Statement, You should exit the Website immediately. By accessing, using, or ordering products through the Website, You affirm that You have read this Agreement and understand, agree, and consent to all Terms contained herein.

These Terms of Use constitute the entire agreement between The Amino Company LLC and You, and supersede all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Website, the content, products, or services provided by or through the Website, and the subject matter of these Terms of Use. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act. You manifest Your agreement to the Terms in this document by any act demonstrating Your assent thereto, including clicking any button containing the words I Agree; Rush My Order; Submit or similar syntax, or by merely accessing the Website, whether You have read these terms or not. It is suggested that You print this form for Your personal records.

You further agree not to use or access the Website if doing so would violate the laws of Your state, province, or country. At the bottom of this page appears a last modified date. If the last modified date remains unchanged, then You may presume that no changes have been made since the last modified date. A changed last modified date indicates that this document has been updated or edited, and the updated or edited version supersedes any prior versions immediately upon posting.

PRODUCT DISCLAIMER: I understand the statements regarding these products have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

I understand the information on this Website or in emails is designed for educational purposes only and is not intended to be a substitute for informed medical advice or care.

I understand I should not use this information to diagnose or treat any health problems or illnesses without consulting my doctor. I also understand that Amino Company products are not intended or to be used to treat or prevent any type of medical condition or disease.

WARNING: Not intended for use by persons under 18 years of age. Consult a physician before using this product if You have any medical condition including, but not limited to, strokes, high blood pressure, heart, liver, kidney, or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, OTC and/or other herbal medications.

“One Time Purchase Option” Specific Terms and Conditions

Please note that we offer our customers two different options for purchasing our products. Our two main purchase options include a one-time purchase whereby you pay a one-time charge for a specific amount of product. You are charged immediately for your purchase and your product is shipped within 24 hours. When choosing this option, you never receive any future shipments from us and will not be charged again unless you contact us to place another order.

The second option is a subscription whereby you are automatically reshipped your order every 30 days until you call in to cancel, pause, or change your subscription.

Amino Company One-Time Purchase Terms and Conditions

Please take a few minutes to read the following, as by concluding your One-Time Purchase of any Amino Company products you automatically accept the following terms and conditions.

We are confident you will see the benefits of using our Amino Company Products. You are taking the next step toward a healthier you!

Upon concluding your purchase, the credit card you provide will be charged a one-time fee equivalent to the price as quoted related to the package you select. On the final checkout page, you will always be quoted a complete price inclusive of the product, shipping & handling; this is the charge that will appear on your credit card. You will only ever be charged the quoted purchase price this one time, and you will never receive any future product or charges from us.

If you feel our products are not for you for any reason, simply call us within 60 days from the order date to make arrangements for the return of the product and our customer service team will provide you with an RMA number and instructions.

Please note results may vary, but with continuous use of Amino Company products, we are confident you will see the results you are after.

“Subscribe & Save” Purchase Terms & Conditions

On the product page, select the "Subscribe & Save" option to sign up. You will receive an immediate discount on the product. Every 30 days after the initial order we will automatically ship you the same quantity and flavors of the products you originally purchased. You will continue to see the same discounts automatically applied to every future order.

If, for any reason, you want to make a change to your subscription, simply call us at (833) 264-6620 or email us at info@aminoco.com. You can skip an order, change the frequency, pause your subscription, or cancel at any time.

Please note that moving from a subscription to a one-time purchase may raise the cost, as the ‘Subscribe & Save’ discount is only applicable for subscription orders.

All fees are payable in United States Dollar currency. Failure to use the Amino Company Products does not constitute a basis for refusing to pay any of the associated charges. Subject to the conditions set forth herein, you agree to be bound by the Billing Provisions of The Amino Company LLC in effect at any given time. Upon reasonable prior written notice to you (with e-mail sufficing), The Amino Company LLC reserves the right to change its Billing Provisions whenever necessary, in its sole discretion. Continued use of the Site and/or receipt of  Amino Company Products after receipt of such notice shall constitute consent to any and all such changes provided, however, that any amendment or modification to the Billing Provisions shall not apply to any charges incurred prior to the applicable amendment or modification.

The Amino Company LLC authorization to provide and bill for the The Amino Company LLC Products is obtained by way of your electronic signature or, where applicable, via physical signature and/or voice affirmation. Once an electronic signature is submitted, this electronic order constitutes an electronic letter of agency. The Amino Company LLC's reliance upon your electronic signature was specifically sanctioned and written into law when the Uniform Electronic Transactions Act and the Electronic Signatures in Global and National Transactions Act were enacted in 1999 and 2000, respectively. Both laws specifically preempt all state laws that recognize only paper and handwritten signatures. Where you fail to make any autoship program payments, such overdue amounts will be subject to your account being deactivated, in which case no further product will be shipped to you and access to the Membership site will be denied, for non-payment.

Shipping Terms

Orders are shipped within 24 hours (Monday through Friday) using our standard USPS First Class shipping method and delivery can take as little as 2 to 4 days depending on your geographic location. Please be advised that shipments are not sent on weekends or any USPS Holidays. The Amino Company LLC does not guarantee specific arrival dates or times.

PLEASE CONTACT CUSTOMER CARE AT +1-833-264-6620 FOR SHIPMENTS NOT RECEIVED WITHIN 5 DAYS. REFUNDS WILL NOT BE ISSUED FOR SHIPMENTS CLAIMED AS UNDELIVERED IF NOT REPORTED WITHIN 30 DAYS.

For US shipments, standard shipping typically takes 5–7 business days. High priority shipping (including Priority Mail and First Class Package on checkout) typically takes 3–4 business days. Please note that these estimations exclude weekends and federally observed holidays. For orders placed during the weekend, we prioritize shipping on Monday morning.

We ship internationally to Canada, the United Kingdom, and Australia. See the estimate shipping times below:

• First Class Package International – 7 to 21 business days
• Priority Mail International – 6 to 10 business days
• Priority Mail Express International – 3 to 5 business days

The estimated number of business days above varies per order and may exceed the estimated time frame due to certain factors such as customs clearance and other uncontrollable circumstances. Please check your country’s COVID-19 guidance on buying imported products to determine if there are any further restrictions or delays.

Delays caused by unpredictable events such as but not limited to natural disasters, customs checking and holding, and other uncontrollable factors are not included in the business days stated above and on the shipping method during checkout.

FREE SHIPPING: For all orders with the free shipping promo (including international orders), please note that we will ship your parcel via First Class Shipping only, even if you choose other shipping options at checkout.

DISCLAIMER for International Orders Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. These charges are the recipient’s responsibility, as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.

You may review below additional information for shipments to Canada, which can apply to other countries as well. We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly by them.

Here is some additional information regarding international shipments to Canada:

Brokerage Fees: The brokerage fees are a processing fee charged by the shipping company. This fee includes filling in a customs form to indicate the contents and value of the shipment and calculating duty and taxes.

USPS: For USPS, goods valued under 20 Canadian dollars are duty and excise tax exempt. Goods over 20 Canadian dollars will be subject to the applicable duties and excise taxes. Gift shipments received by mail that are valued under 60 Canadian dollars are duty and excise tax exempt. For all casual and commercial items valued under 1,600 Canadian dollars, Canada Post will collect the assessed duties and excise taxes and a handling fee of 5 Canadian dollars from the addressee.

For more information visit USPS Canada Postal Explorer website. 

Taxes: Each item entering Canada will be charged GST (General Sales Tax) and PST (Provincial Sales Tax—varies by province) based on the declared value.

Duties: Under NAFTA, items that are deemed manufactured in the US (and Mexico) are duty free. A duty (percentage) may be charged if the item is manufactured in another country.

*For all international shipment that uses the free shipping promo code, please note that we will ship your parcel via First Class Shipping even if you choose other shipping options.

Contacting Customer Service: You may contact our customer care department at +1-833-264-6620. Customer service is open from 8 AM to 5 PM PST Monday to Friday with the exception of all major holidays.

IMPORTANT…

1) Please do not return any product to us without first obtaining an RMA number from customer service.

2) If you do not receive your shipment within 5 working days from the date you placed your order, please contact us immediately so we can address the situation appropriately.

Refund Policy

If canceling your order, you may be charged the shipping fee if it has already been processed by the carrier.

For returns, contact us at 833-264-6620 or email us at info@aminoco.com to request an RMA (return merchandise authorization) within 60 days of your original purchase date. No returns can be accepted for refund without a RMA.

Customer is responsible for all return shipping costs, but we will happily pay return shipping fees if the delivery is a mistake of The Amino Company’s (for example, you received a broken or wrong item).

Some stipulations: If you’ve purchased more than 1 item, then only 1 item of each type is allowed to be opened. In other words, the second box of the same product cannot be opened, but should be returned unused in order to receive a FULL refund.

Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be addressed to the Amino Company customer service department address provided via email or call confirmation with requested RMA number.

Refunds may take up to 4 weeks before they appear on the customer’s bank statement. Most cases will be quicker; however, due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.

Phone: +1-833-264-6620

PLEASE NOTE:

1. We refund all cases of fraud and unauthorized transactions inclusive of all shipping and handling charges. Additional refunds are issued at the discretion of the company. Please contact us directly at +1-833-264-6620 if you suspect any fraud or unauthorized transactions may have taken place.
2. We reserve the right to replace any damaged products in lieu of refunding them at the discretion of the company.
3. In instances where a refund is warranted and agreed to by the company, customers are restricted to receiving a single refund per product ordered. Multiple refunds for purchases processed in multiple months are not permitted (i.e., we will only consider refunding the most recent months transaction and never multiple past months).
4. We reserve the right to refuse a refund to any customer who repeatedly requests refunds or who, in our judgment, requests refunds in bad faith.
5. In order to request a refund, you must contact Our Customer Service Department at +1-833-264-6620. IN ORDER TO PROCESS A REFUND, ALL RETURNS MUST BE PRE-APPROVED AND ASSIGNED A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. If a refund is warranted, you will be provided with an RMA number and instructions on how to proceed.
6. Once an RMA notice has been issued to you, you will automatically receive an RMA email confirmation and authorization.
7. In order for your refund to be processed, you must include your RMA number in your return package in large and legible print. All returns outside the guaranteed period are subject to a $9.95 restocking fee.
8. We must receive the remaining product back to our fulfillment facility with an RMA number issued by our customer service center. Once it is received and the RMA number logged into our systems, a refund will automatically be processed and you will receive an email confirmation. Please note that refunds are issued immediately upon processing your return, however, depending on the bank that issued the credit card a refund can take up to thirty (30) days to appear on your credit card statement.
9. Shipping and handling costs are not refundable with the exception of fraud or unauthorized charges.
10. You are responsible for any costs incurred to package and safely return the product to our fulfillment facility.

TO BE ELIGIBLE FOR A REFUND, THE ITEM MUST MEET ALL OF THE FOLLOWING CRITERIA: Customer has 60 days from the time of purchase to obtain an RMA number for all orders. After 60 days, the purchase is final and no returns are accepted.

Limit one (1) return per product, per household.

Return product must be returned to us within sixty (60) days for US orders and ninety (90) days for International orders of the assigned Return Merchandise Authorization (RMA) number.

Customer is responsible for all return shipping costs.

Reversals and Chargebacks

We consider chargebacks and reversals as potential cases of fraudulent use of our services and/or theft of services and as such will be treated. We reserve the right to file a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and or theft of services. IN THE EVENT THAT A REVERSAL OR CHARGEBACK CLAIM IS FILED WITH THE CARDHOLDER™S BANK, REFUND REQUESTS WILL BE DENIED BY OUR RISK MANAGEMENT DEPARTMENT TO PREVENT FRAUDULENT ACTIVITY ATTEMPTING TO OBTAIN MULTIPLE REFUNDS.

Credit Card Declines

In the event a credit card transaction declines after product has been shipped or received, and you have not exercised your cancellation rights per the terms and conditions, we reserve the right to reprocess the transaction in full. This includes the right to resubmit the charge on or about every seven (7) days from the original declined transaction date and up to three (3) additional attempts thereafter. In the event of subsequent credit card declines, you authorize us to resubmit a reduced amount from one-half (1/2) or one-third (1/3) of the full purchase price until the full amount is obtained.

Contact Customer Care at +1-833-264-6620 if you have additional questions regarding credit card declines.

Damaged or Incorrect items

In the event that your order arrives damaged or you receive the wrong item, please call our Customer Service Department at +1-833-264-6620 within 48 hours.

We ask that you do not dispose of any damaged products until you contact the Customer Service Department for instructions, as we may require the return of the damaged goods.

In the event of a damaged order, we will ship a replacement order promptly.

If you have ordered incorrectly, we will ship the correct item once we have received the return of the incorrect product.

All damaged orders must be reported within ten (10) business days of delivery.

Damaged orders not reported within ten (10) business days of delivery confirmation cannot be adjusted or credited.

NEGATIVE OPTION CLAUSE

BY SELECTING “SUBSCRIBE & SAVE” AND PROCEEDING WITH THIS PURCHASE, I UNDERSTAND AND AGREE THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT FOR THE FULL PRODUCT PRICE EVERY MONTH IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.

LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTY

THE MATERIALS AND PRODUCTS CONTAINED AND OFFERED ON THE WEBSITE ARE PROVIDED AS IS AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE AMINO COMPANY LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER VIOLATIONS OF RIGHTS. IN NO EVENT SHALL THE AMINO COMPANY LLC OR ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, INDEPENDENT CONTRACTORS, TELECOMMUNICATIONS PROVIDERS, AND AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES,UNDER ANY CAUSE OF ACTION WHATSOEVER INCLUDING, BUT NOT LIMITED TO, CONTRACT, TORT, STRICT LIABILITY, WARRANTY, OTHERWISE, FOR ANY CLAIM CAUSE OF ACTION, FEE, EXPENSE, COST, OR LOSS (COLLECTIVELY, CLAIMS) ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY STATEMENT, THE PRODUCTS, OR THE CUSTOMER™S USE OF THE WEBSITE OR ANY PRODUCT. THE AMINO COMPANY LLC ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE WEBSITE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY THE AMINO COMPANY LLC WEBSITE OR THE SERVERS THAT MAKE SUCH MATERIALS AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THE AMINO COMPANY LLC FURTHER ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY FAILURES, DELAYS, MALFUNCTIONS, OR INTERRUPTIONS IN THE DELIVERY OF ANY CONTENT CONTAINED ON THE WEBSITE; ANY LOSSES OR DAMAGES ARISING FROM THE USE OF THE CONTENT PROVIDED ON THE WEBSITE; OR ANY CONDUCT BY USERS OF THE WEBSITE, EITHER ONLINE OR OFFLINE. THE AMINO COMPANY LLC DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS ON THE AMINO COMPANY LLC WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION.

You agree that The Amino Company LLC’s entire liability for all CLAIMS shall be limited, in the aggregate, to the lesser of (i) USD $500.00, or (ii) the total amount of money You paid to The Amino Company LLC in the one (1) month period immediately preceding the incident on which Your alleged claim is based. This limitation of liability shall apply for all CLAIMS, regardless of whether The Amino Company LLC was aware of or advised in advance of the possibility of damages or such CLAIMS. You understand that this is a significant limitation on your right to sue Company and you should not proceed if you do not agree. The warranties and representations specifically set forth in this agreement are the only warranties and representations with respect to this Agreement, and are in lieu of any and all other warranties, written or oral, express or implied, that may arise either by agreement between the parties hereto or by operation of law, including warranties of merchantability and fitness for a particular purpose. None of these warranties and representations will extend to any third person. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to You.

CONSENT TO RECEIVE EMAILS FROM US

If you sign up via any of our opt-in forms or make a purchase from any of our websites, we will send you emails anywhere from one to three times a week. These emails can be comprised of order confirmation, shipping confirmation, announcement type emails &/or our newsletter and informational emails that we send out regularly. Typically in our emails you will find relevant information that is related to the purchase you made with us, and the newest tips, tricks, and information related to the products you have purchased. Please remember that if you no longer wish to hear from us, you can simply unsubscribe at any time using the link in the footer of any email that we send you.

REPRESENTATIONS; PRODUCT DISCLAIMERS

The Amino Company LLC is committed to improving the well-being of our customers by providing safe and effective wellness products made with the highest quality ingredients. You understand, however, that Our Products have not been evaluated by the Food and Drug Administration, and Our Products are not intended to diagnose, treat, cure, or prevent any disease. The information on this Website or in emails is designed for informational purposes only and is not intended to be a substitute for informed medical advice or care.

You understand that You should not use this information to diagnose or treat any health problems or illnesses without consulting Your doctor or physician. You further understand that this Product is not intended for use by persons under 18 years of age. You also understand that the Product is not intended or to be used to treat any type of medical condition such as obesity. You agree that You either have consulted, or will consult, with a physician or doctor before using any of Our Products, particularly if You suffer from any medical condition including, but not limited to, strokes, high blood pressure, heart, liver, kidney or thyroid diseases, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, OTC and/or other herbal medications, and You agree that you will cease immediately from taking or using Our Products if You experience any ill effects or unintended side effects of any Product. The Amino Company LLC endeavors to provide You with accurate information about Our Products. You understand and agree that the information The Amino Company LLC conveys about or Products and/or the efficacy of Our Products, is obtained from independent third parties such as news agencies, scientific reports, and scientific/research entities (Third Parties). The Amino Company LLC does not warrant or represent that such information is error-free, and The Amino Company LLC does not represent or endorse any Third Parties or the methods that they use to arrive at their conclusions. All Product specifications, performance data, and other information on the Website is for informational and illustrative purposes only, and do not constitute a guarantee or representation that the Products will conform to such specifications or performance data.

The Amino Company LLC does not warrant or represent that Our Products will provide You with any particular benefits or that Your results will match those of others who consume Our Products. Individual results will vary from person to person and are dependent on a variety of factors.

By using the Website, You agree to comply with all applicable laws and regulations of the United States. The material provided on the Website is protected by law including, but not limited to, United States copyright and trademark law and international treaties. The Amino Company LLC makes no representation that materials contained in the Website are appropriate or available for use in other locations and access to them from territories where their contents are illegal is prohibited. Those who choose to access the Website from other locations outside the United States do so at their own initiative and are responsible for compliance with applicable local laws.

YOUR REPRESENTATIONS

You hereby represent and warrant that You are age eighteen (18) or older, that You have read this Agreement and thoroughly understand the terms contained in this Agreement, that any Products You purchase from the Website will be used for Your personal, non-commercial use, and that You will not re-sell, re-distribute, or export any Product that You order from the Website. You further represent that The Amino Company LLC has the right to rely upon all information provided to The Amino Company LLC by You, and The Amino Company LLC may contact You by email, telephone, or postal mail for any purpose, including but not limited to (i) follow-up calls, (ii) customer satisfaction surveys, and (iii) inquiries about any orders You placed, or considered placing, at or through the Website.

COPYRIGHT AND LICENSE

The content within this Site, including, without limitation, the design, text, graphics, images, photographs, video and audio files, other files, and data (collectively, the “Content”), and the selection, arrangement, structure, coordination, and “look and feel” thereof, are the property of The Amino Company LLC, ALL RIGHTS RESERVED Copyright © 2018 The Amino Company LLC.

You are granted a limited, non-sublicensable right to access this Site and print the Content information published on this Site for your personal, non-commercial, and informational use in accordance with the Terms herein, provided that each copy includes any copyright, trademark, or service mark notice or attribution as they appear on the pages copied. The foregoing license grant does NOT include the right for you to:

• publicly perform, display, or publish any Content on broadcast, digital media, or commercial print publications media, or make other derivative uses of the Site or the Content;
• sell, market, distribute, or make commercial use of the Site or any Content;
• use frame or framing techniques to enclose any portion of this Site (including the images, graphics, or video found at this Site, any text, or the layout/design of any page or form contained on a page); or
• collect and/or use any Content including the use of any robots, data spiders, or similar data gathering, mining, or extraction methods.

Except for the limited license granted to you, you are not conveyed any other right or license by implication, estoppel, or otherwise in or under any patent, trademark, copyright, or proprietary right of Company or any third party.

Trademarks and Service Marks

All Company product names, slogans, and logos on this Site are either trademarks, service marks, or registered trademarks of Company or its suppliers and licensors and are the property of Company. Unauthorized use, whether or not such use is tied to any commercial endeavors, is strictly prohibited. You may not use any meta tags or any other “hidden text” utilizing Company or any other name, trademark, or product name of Company without our permission. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of Company, and may not be copied, imitated, or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names, and Company’s names or logos mentioned herein are the property of their respective owners. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by us.

Use of Material Submitted to Company (User Generated Content, “UGC”)

You will retain your ownership interest in all communications or files provided by you to Company, or this Site, via social media, message boards, forums, uploads, postings, and/or by electronic mail, telephone, text messaging, mail, or otherwise, including any text, pictures, videos, audio clips, comments, questions, suggestions, thoughts, or the like (collectively, the “Material”), and in any ideas, concepts, knowledge, or techniques (“Information”) contained in the Material. You hereby grant Company and its agents, affiliates, successors and assigns, a universal, non-exclusive, irrevocable, fully-paid and royalty-free, sublicensable and transferable license in perpetuity to use and/or edit all submitted Material in any manner and for any purposes on the Site. All such Material and Information is, and will be treated as, non-confidential and non-proprietary. Company retains the right to edit all submitted Material in any manner and for any purpose, but is under no obligation to do so. Company may not be able to review all Material submitted and nothing herein requires Company to use, review, or distribute Material provided by a user. You represent and warrant that prior to submission, you own the Material and Information submitted by you, or that you otherwise have the right to grant use thereof as set forth in this section, and that the posting of said Material and/or Information on the Site does not violate the privacy rights, publicity rights, copyright, contract rights, or any other rights of any person or entity. Company reserves the right to use the Material and Information for any purpose, including, but not limited to, posting, reproduction, disclosure, distribution, transmission, publication, and broadcast. Nothing herein requires Company to use, review, or distribute the aforementioned Material and Information provided by a user. Company reserves the right to use any ideas, concepts, knowledge, or techniques contained in the Material or Information that users provide, for any purpose, including, but not limited to, developing, manufacturing, and marketing products or services using such information, and the user understands there shall be no consideration, royalties, or other compensation from Company, its agents, affiliates or assigns for use of said Material or Information. Further, by providing Material and/or Information to the Site, each user and his/her respective heirs, hereby indemnify, discharge, release, and hold Company, together with its parents, agents, affiliates, successors, assigns, licensors, licensees, and their respective directors, members, shareholders, officers, employees, agents, and representatives (collectively, the “Released Parties”), harmless from any action and/or liability, in any form or manner, arising from any infringement of any third party’s rights, inclusive of attorneys’ fees and costs in connection to the Material and/or Information. The user will not post commercial advertisements, “spam,” or other solicitations in any manner relating to other websites, products, or services.

For embedded or other material hosted on a third party server (e.g., a YouTube® video), said content shall be in compliance with the external site’s terms and conditions.

Company reserves the right to remove any Material or Information it deems to be offensive, defamatory, indecent, disparaging, obscene, pornographic, abusive, harassing, illegal, or an invasion of privacy, or which in any manner violates these Terms and Conditions.

Unauthorized Use Prohibited

The user will not post Material or Information resulting from unauthorized use, or impersonation, of another registered user’s identity, name, screen-name, or persona; however, Company is not responsible for screening for any such conduct. Company is not liable for any losses of any kind, including without limitation, consequential or special damages, caused by any unauthorized use of a user’s identity, name, screen-name, persona, or account, and you may be liable for the losses of Company or others due to such unauthorized use.

Third Party Links

Company may provide links to websites and other content of third parties as a service to those interested in this information. However, we make no claim or representation regarding, and accept no responsibility for, the quality, content, nature, or reliability of websites accessible by hyperlink from this Site. The linked websites are not under our control and we are not responsible for their content. We are providing these links to you only as a convenience to you, and the inclusion of any link does not imply affiliation, endorsement, or adoption by us of the site or any information contained therein. When leaving this Site, you should be aware that our terms and policies no longer govern and, therefore, you should review the applicable terms and policies, including privacy and data gathering practices, of that website.

WEBSITE USER CONDUCT AND RESTRICTIONS

You must be 18 years of age or older to access Our Website. As a user of the Website, You agree that in connection with Your use of the Website and the content You will not:

– Upload, post, email, or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, pornographic, libelous, invasive of anyone's privacy, hateful, or racially, ethnically, or otherwise objectionable;

– Conduct Yourself in an inappropriate, offensive, indecent, or vulgar manner while using Our service or Website;

– Use the Website for any unlawful purpose;

– Upload, post, email, or otherwise transmit any content that You do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary, and confidential information learned or disclosed as part of employment relationships or under non-disclosure agreements);

– Upload, post, email, or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright, or other intellectual property right of any party;

– Upload, post, email, or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation;

– Upload, post, email, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;

– Interfere with or disrupt the Website, the services, the content or servers or networks connected to the Website, the services or the content, or disobey any requirements, procedures, policies, or regulations of networks connected to the Website, the services, and/or the content, the terms of which are incorporated herein;

– Intentionally or unintentionally violate any applicable local, state, national, or international law.

Without the express prior written authorization of The Amino Company LLC, You may not:

– Duplicate the Website (except as expressly provided elsewhere in this Agreement or as permitted by law);

– Create derivative works based on the Website or any of the Intellectual Property;

– Remove any copyright or other proprietary notices from the Website or any of the Intellectual Property contained therein;

– Frame or utilize any framing techniques in connection with the Website or any of the Intellectual Property;

– Use any meta-tags or any other hidden text using the Website™s name or marks;

– Deep-link to any page of the Website;

– Circumvent any encryption or other security tools used anywhere on the Website (including the theft of user names and passwords or using another person's user name and password in order to gain access to a restricted area of the Website);

– Use any data mining, bots, or similar data gathering and extraction tools on the Website;

– Use any device, software or routine to bypass any operational element or to interfere, or attempt to interfere, with the proper working of the Website, server, or activities conducted therein; or,

– Take any action that imposes an unreasonable or disproportionately large load on the Website or its network infrastructure.

Promotional Codes

The following are the Amino Company promo code terms and conditions:

• Cannot be applied to previously placed orders.
• Not transferable or redeemable for cash or credit.
• Only one (1) promo code may be redeemed per customer/per household/ per promotion.
• Promo codes may require a minimum dollar value purchase.
• Promo codes cannot be used in combination with other discounts, coupons, promotions, shipping specials, or other promo codes/giftcards.
• Even if a code is accepted at check out, all orders are reviewed by Amino Company Customer Support team prior to fulfillment. If orders are deemed in violation of any of these Terms and Conditions, they will be adjusted accordingly.
• Promo codes are not replaceable if lost, stolen, or damaged.
• Promo code value applies only to the product price and does not apply to shipping, sales/taxes or fees.
• Amino Company reserves the right, without further notice to the holders of the promo codes, to modify the terms and conditions for use of the promo codes, or to suspend or cancel the promo code in whole or in part.

Digital Millennium Copyright Act

Company provides the Site as an interactive service provider and is not liable for any and all claims resulting from the use of Material or Information. Pursuant to the Digital Millennium Copyright Act, if a user feels unauthorized Material or Information has been posted on this Site, please notify us by mail at 16192 Coastal Hwy., Lewes, DE 19958 attention Support, or by email at info@aminoco.com with the subject line stating “Copyright.” The DMCA notice MUST include the following: (i) describe the alleged infringement in detail; (ii) the copyright owner or who retains authorized use; (iii) the URL(s) where the alleged infringement can be located; (iv) a statement indicating your authorization to file a DMCA complaint; (v) how you may be contacted. In addition, any DMCA notice must also contain the following statement:

“I have a good faith belief that use of the copyrighted material described above is not authorized by the copyright owner or its agent, nor is such use otherwise permissible under law. I declare, under penalty of perjury, that the information presented herein is accurate, that I am authorized to represent the copyright holder, and I have a good faith belief that the use is infringing.”

Accessibility Statement for The Amino Co eCommerce Store

The Amino Co. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

The Amino Co. takes the following measures to ensure accessibility of The Amino Co eCommerce Store:

• Include accessibility as part of our mission statement.
• Include accessibility throughout our internal policies.
• Integrate accessibility into our procurement practices.
• Assign clear accessibility targets and responsibilities.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Amino Co eCommerce Store is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of The Amino Co eCommerce Store. Please let us know if you encounter accessibility barriers on The Amino Co eCommerce Store:

• Phone: (833) 264-6620
• E-mail: info@aminoco.com

Miscellaneous

If any of the provisions of these Terms are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited to the minimum extent necessary and replaced with a valid provision that best embodies these Terms.

Payment

Your payment details will be securely transmitted to the Bank and Payment Companies for transaction authorization using up to 256-bit SSL encryption.

TERMINATION OF AGREEMENT

This Agreement shall remain in force as long as You access the Website, use any functions or features of the Website, or order anything from the Website. The Amino Company LLC reserves the right to terminate this Agreement without notice and/or refuse to sell to anyone who The Amino Company LLC believes, in Our sole discretion, (i) has violated any of the terms of this Agreement, (ii) is abusing the Products or the services The Amino Company LLC provides, or (iii) is unable to provide Us with sufficient information to allow Us to properly identify the customer’s real name, address, or other contact information.

LINKS

The Website may provide links to other World Wide Web sites or resources. The Amino Company LLC has not reviewed these websites and is not responsible for the accuracy, content, privacy policies, or availability of information found on websites that link to or from any The Amino Company LLC Website. The Amino Company LLC cannot ensure that You will be satisfied with any products or services that You purchase from a third-party site that links to or from The Amino Company LLC Website or third-party content on our sites. The Amino Company LLC does not endorse any of the merchandise, nor has The Amino Company LLC taken any steps to confirm the accuracy or reliability of any of the information contained in such third-party sites or content. The Amino Company LLC does not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) You might be requested to give any third party, and You hereby irrevocably waive any claim against The Amino Company LLC with respect to such sites and third-party content. The Amino Company LLC strongly encourages You to make whatever investigation You feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. Neither The Amino Company LLC nor its affiliates, officers, directors, shareholders, employees, independent contractors, telecommunications providers, or agents shall be liable for any damages, including but not limited to direct, indirect, incidental, consequential, or punitive damages arising out of your use of third-party material or third-party sites that are linked to this Website. No link to the Website may be framed to the extent that such frame contains any sponsorship, advertising, or other commercial text or graphics. All links to the Website must be to www.deal.aminoco.com. Deep linking to internal pages of this Website is expressly prohibited without prior written consent from The Amino Company LLC.

FORCE MAJEURE

The Amino Company LLC shall not be responsible for any failure to perform due to unforeseen circumstances or to causes beyond Our reasonable control, including but not limited to: acts of God, such as fire, flood, earthquakes, hurricanes, tropical storms or other natural disasters; war, riot, arson, embargoes, acts of civil or military authority, or terrorism; strikes, or shortages in transportation, facilities, fuel, energy, labor or materials; failure of the telecommunications or information services infrastructure; hacking, SPAM, or any failure of a computer, server, or software, for so long as such event continues to delay The Amino Company LLC™s performance.

Lost Package Policy

If your package shows that its been delivered at usps.com, dhl.com, ups.com, or fedex.com and you still haven’t received it, no problem! Just file a claim with the appropriate carrier and provide us with the claim number via email, chat, or phone call.

We are not responsible for lost or stolen items if your order has been shipped to the correct address that you provided on your order or any shipping address that you confirmed. Customers agree that The Amino Company LLC does not have any liability on the order once it’s already been shipped. It will be in the position of the carrier and it’s the responsibility of the customer to communicate with the carrier regarding the lost or stolen items.

Please note that mail theft is punishable by law and is a federal crime, a felony that could result in prison time, the loss of the right to vote or hold public office, and significant fines. The taking of items through fraud, deception, or embezzlement are included within the definition of the crime. Mail theft includes but is not limited to: hiding or destroying mail also constitutes mail theft, as does the purchase, receipt, or possession of mail that one knows was stolen.

(Source: http://criminal.findlaw.com/criminal-charges/mail-theft.html)

INDEMNITY

In using this Site and/or purchasing Company’s Products, users expressly waive any and all claims that they may have against Company. You agree to indemnify, defend, and hold harmless Company and its affiliates, successors, assigns, licensors and licensees, together with all of their officers, directors, shareholders, members, employees, agents, licensors and suppliers, from and against all losses, expenses, damages and costs, including, without limitation, reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your account. You agree to be solely responsible for payment of all sums owing to any person or entity by virtue of the exposition of the Materials and Information on the Site.

DISPUTE RESOLUTION BY BINDING ARBITRATION

We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information, and the proposed resolution. You agree to contact us with disputes by writing to us at The Amino Company LLC, 16192 Coastal Hwy., Lewes, DE 19958 USA. We will contact you by letter to the billing address you provided us.

Instead Of Suing In Court, We Each Agree To Arbitrate Disputes

We each agree to finally settle all disputes (as defined and subject to any specific exceptions below) only by arbitration. In arbitration, there is no judge or jury and review is limited. THE PARTIES VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT THEY HAVE TO A JURY TRIAL. However, just as a court would, the arbitrator must honor the terms and conditions in this Agreement, the Terms of Use, and the Privacy Statement, and can award the same damages and relief, including any attorney’s fees authorized by law. The arbitrator’s decision and award is final and binding, with some exceptions under the Federal Arbitration Act (FAA), and judgment on the award may be entered in any court with jurisdiction. We also each agree as follows:

Disputes are any claims (including the definition of claims contained in the section Limitation of Liability and Disclaimer of Warranty above) or controversies against each other related in any way to this Agreement, the Terms of Use, the Privacy Statement, or Your purchase and use of the Product. This includes claims You bring against Our affiliates, officers, directors, shareholders, employees, independent contractors, telecommunications providers, or agents or other representatives, or that The Amino Company LLC brings against You.

If either The Amino Company LLC or You wants to arbitrate a dispute, We each agree to send written notice to the other providing a description of the dispute, previous efforts to resolve the dispute, all supporting documents/information, and the proposed resolution. Notice to You will be sent to Your billing address that You provided Us and notice to Us will be sent to: The Amino Company LLC, 16192 Coastal Hwy., Lewes, DE 19958, USA. We each agree to make attempts to resolve this dispute within forty-five (45) days of receipt of the notice to arbitrate, and then We may submit the dispute to formal arbitration.

The FAA applies to this Agreement and arbitration provision. We each agree that the FAA™s provisions, not state law, govern all questions of whether a dispute is subject to arbitration.

The arbitration will be administered by the National Arbitration Forum (NAF) under its arbitration rules. If any NAF rule conflicts with the terms of this Agreement, the terms of this Agreement apply. You can obtain procedures, rules, and fee information from the NAF at 1-800-474-2371 or www.adrforum.com.

Unless We each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator and will take place in the state of Your last billing address. The federal or state law that applies to the Agreement will also apply during the Arbitration.

We each agree not to pursue arbitration on a consolidated or classwide basis. We each agree that any arbitration will be solely between You and The Amino Company LLC (not brought on behalf of or together with another individual’s claim). If for any reason any court or arbitrator hold that this restriction is unconscionable or unenforceable, then this agreement to arbitrate does not apply and the dispute must be brought in court.

We each are responsible for our own costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration. However, The Amino Company LLC will cover any arbitration administrative or filing fee above: (a) $25 if You are seeking less than $1,000 from The Amino Company LLC; or (b) the equivalent court filing fees for a court action in the appropriate jurisdiction if you are seeking $1,000 or more from us.

No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CONSOLIDATED OR CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING.

No Trial by Jury
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING.

GOVERNING LAW

You agree that this Agreement and any issue or dispute arising out of or otherwise related to this Agreement or with Your use of our Website, Intellectual Property, the Terms of Use, the Privacy Statement, or any matter concerning The Amino Company LLC shall be governed exclusively by the laws of the State of Delaware, excluding its conflict of law provisions.

SEVERABILITY

If for any reason a court of competent jurisdiction finds any provision of this Agreement, the Terms of Use, the Privacy Statement, or any portion thereof, to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remainder of the Agreement, the Terms of Use, and the Privacy Statement will continue in full force and effect.

NO WAIVER

No waiver of or by The Amino Company LLC shall be deemed a waiver of any subsequent default of the same provision of this Agreement. If any term, clause or provision hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other term, clause or provision and such invalid term, clause or provision shall be deemed to be severed from this Agreement.

HEADINGS

All headings are solely for the convenience of reference and shall not affect the meaning, construction, or effect of this Agreement.

COMPLETE AGREEMENT

This Agreement constitutes the entire agreement between the parties with respect to Your access and use of the Website and Your ordering and use of the Products, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters.

MODIFICATIONS OF AGREEMENT

The Amino Company LLC reserves the right to change any of the provisions posted herein and You agree to review these terms and conditions each time You visit the Website. Your continued use of the Website following the posting of any changes to these terms and conditions constitutes Your acceptance of such changes. The Amino Company LLC does not and will not assume any obligation to provide You with notice of any change to this document. Unless accepted by The Amino Company LLC in writing, these terms and conditions may not be amended by You.