We're so confident you'll love your Amino Co products, we'll give you 60 days to give them a test drive and see the benefits. If you're not completely happy, just give us a call at (833) 264-6620 and we'll make it right.
For returns, contact us at 833-264-6620 or email us at firstname.lastname@example.org to request an RMA (return merchandise authorization) within 60 days of your original purchase date. No returns can be accepted for refund without a RMA.
Customer is responsible for all return shipping costs, but we will happily pay return shipping fees if the delivery is a mistake of The Amino Company’s (for example, you received a broken or wrong item).
Some stipulations: If you’ve purchased more than 1 item, then only 1 item of each type is allowed to be opened. In other words, the second box of the same product cannot be opened, but should be returned unused in order to receive a FULL refund.
Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be addressed to the Amino Company customer service department address provided via email or call confirmation with requested RMA number.
Refunds may take up to 4 weeks before they appear on the customer’s bank statement. Most cases will be quicker; however, due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.
The Amino Company
PO Box 30500
Reno NV 89520
Contacting Customer Service: You may contact our customer care department at +1-833-264-6620. Customer service is open from 8 AM to 5 PM PST Monday to Friday with the exception of all major holidays.