Shipping & Returns
Congratulations on your order! We want to you be 100% satisfied in every way possible, so please contact us immediately at (833) 264-6620 or firstname.lastname@example.org if anything is less than perfect with your order.
Orders are shipped within 24 hours (Monday through Friday) using our standard USPS First Class shipping method and delivery can take as little as 2 to 4 days depending on your geographic location. Please be advised that shipments are not sent on weekends or any USPS Holidays. The Amino Company LLC does not guarantee specific arrival dates or times.
PLEASE CONTACT CUSTOMER CARE AT +1-833-264-6620 FOR SHIPMENTS NOT RECEIVED WITHIN 7 DAYS. REFUNDS WILL NOT BE ISSUED FOR SHIPMENTS CLAIMED AS UNDELIVERED IF NOT REPORTED WITHIN 30 DAYS.
For US shipments, standard shipping typically takes 5-7 business days. High priority shipping (including Priority Mail and First Class Package on checkout) typically takes 3-4 business days. Please note that these estimations exclude weekends and federally observed holidays. For orders placed during the weekend, we prioritize shipping on Monday morning.
We ship internationally to Canada, Australia, New Zealand, and the United Kingdom. See the estimated shipping times below:
- First Class Package International – 7 to 21 business days
- Priority Mail International – 6 to 10 business days
- Priority Mail Express International – 3 to 5 business days
The estimated number of business days above varies per order and may exceed the estimated time frame due to certain factors such as customs clearance and other uncontrollable circumstances. Please check your country’s COVID-19 guidance on buying imported products to determine if there are any further restrictions or delays.
Delays caused by unpredictable events such as but not limited to natural disasters, customs clearance and holding, and other uncontrollable factors are not included in the business days stated above and on the shipping method during checkout.
For all orders with the free shipping promo (including international orders), please note that we will ship your parcel via First Class Shipping only, even if you choose other shipping options at checkout.
DISCLAIMER for International Orders Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. These charges are the recipient’s responsibility, as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.
You may review below additional information for shipments to Canada, which can apply to other countries as well. We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly by them.
Here is some additional information regarding international shipments to Canada:
Brokerage Fees: The brokerage fees are a processing fee charged by the shipping company. This fee includes filling in a customs form to indicate the contents and value of the shipment and calculating duty and taxes.
USPS: For USPS, goods valued under 20 Canadian dollars are duty and excise tax exempt. Goods over 20 Canadian dollars will be subject to the applicable duties and excise taxes. Gift shipments received by mail that are valued under 60 Canadian dollars are duty and excise tax exempt. For all casual and commercial items valued under 1,600 Canadian dollars, Canada Post will collect the assessed duties and excise taxes and a handling fee of 5 Canadian dollars from the addressee.
For more information visit USPS Canada Postal Explorer website.
Taxes: Each item entering Canada will be charged GST (General Sales Tax) and PST (Provincial Sales Tax—varies by province) based on the declared value.
Duties: Under NAFTA, items that are deemed manufactured in the US (and Mexico) are duty free. A duty (percentage) may be charged if the item is manufactured in another country.
*For all international shipment that uses the free shipping promo code, please note that we will ship your parcel via First Class Shipping even if you choose other shipping options.
For returns, contact us at 833-264-6620 or email us at email@example.com to request an RMA (return merchandise authorization) within 60 days of your original purchase date. No returns can be accepted for refund without a RMA.
Customer is responsible for all return shipping costs, but we will happily pay return shipping fees if the delivery is a mistake of The Amino Company’s (for example, you received a broken or wrong item).
Some stipulations: If you’ve purchased more than 1 item, then only 1 item of each type is allowed to be opened. In other words, the second box of the same product cannot be opened, but should be returned unused in order to receive a FULL refund.
Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be addressed to the Amino Company customer service department address provided via email or call confirmation with requested RMA number.
Refunds may take up to 4 weeks before they appear on the customer’s bank statement. Most cases will be quicker; however, due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.
For Amino Company
PO Box 30500
Reno NV 89520
Contacting Customer Service: You may contact our customer care department at +1-833-264-6620. Customer service is open from 8 AM to 5 PM PST Monday to Friday with the exception of all major holidays.